It is possible that your travel plans could get affected before departure or interrupted while overseas for a variety of reasons including adverse weather conditions, airport closures or flight cancellations.
We always suggest that you check-in for each flight as soon as the airline’s online check in facility opens. This also give you the opportunity to provide the airline with your mobile number which will enable them to text you with any urgent information.
In the event of a flight cancellation your airline will automatically re-book you on their next available flight at no extra cost (please note that during the busy season it is possible that you could be delayed overseas for a number of days). Any reasonable costs caused by the delay including additional local hotel accommodation and meals while overseas can be reclaimed directly from your airline as part of their responsibilities under European Directives 261/2004. Airlines based outside the EU are not bound by the same obligations and consequently we strongly recommend that you purchase travel insurance that specifically covers any costs associated with travel delays or flight cancellation.
Where you have purchased a ‘package holiday’ from us we will assist you in accordance with our responsibilities as your Travel Agent as specified under the Package Travel Regulations. This assistance will include liaising with your airline, making additional accommodation reservations and or re-booking parts of your itinerary. You will be required to pay for any additional associated products and services yourself and subsequently reclaim all reasonable costs either from your Airline under EC261/2004 or from your insurance company.
