Important Information


Covid-19 Travel Credit Notes & Re-bookings
Where a customer has chosen to voluntarily cancel their booking then they would not usually be entitled to a refund in accordance with our standard terms and conditions. However, during the COVID-19 pandemic we are giving customers the option of either cancelling and re-booking their holiday at a later date or to take a Travel Credit Note for the value of the funds that we received. We offer these options on the basis that the customer is aware that neither the Travel Credit Note nor any re-booked holiday can be exchanged for a cash refund in the event of any future cancellations.

Covid-19 New Bookings made from 18/03/20 
Customers making new bookings (or re-bookings) on or after 18 March 2020 do so in the knowledge that Covid-19 exists as a global pandemic and consequently should be aware that at the time of travel, some or all of the following could apply:

You may travel to a destination even where the Foreign Office has advised against all but essential travel
If you cancel your holiday due to a disclination to travel, we will do our best to re-book your holiday to a later date subject to our standard terms and conditions, but you are not entitled to a refund under any circumstances.

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