CORONAVIRUS - TRAVEL UPDATE
Covid-19 Travel Credit Notes & Re-bookings
Where a customer has chosen to voluntarily cancel their booking then they would not usually be entitled to a refund in accordance with our standard terms and conditions. However, during the COVID-19 pandemic we are giving customers the option of either cancelling and re-booking their holiday at a later date or to take a Travel Credit Note for the value of the funds that we received. We offer these options on the basis that the customer is aware that neither the Travel Credit Note nor any re-booked holiday can be exchanged for a cash refund in the event of any future cancellations.
Covid-19 New Bookings made from 18/03/20
Customers making new bookings (or re-bookings) on or after 18 March 2020 do so in the knowledge that Covid-19 exists as a global pandemic and consequently should be aware that at the time of travel, some or all of the following could apply:
You may travel to a destination even where the Foreign Office has advised against all but essential travel
If you cancel your holiday due to a disclination to travel, we will do our best to re-book your holiday to a later date subject to our standard terms and conditions, but you are not entitled to a refund under any circumstances.
Should you find the same holiday for less through a competitor we will make every effort to either match or beat the price.
Terms & Conditions
- The Tailor Made Cruise Holidays Price Match Guarantee only applies to identical and available holiday itineraries for the same dates & destinations & party size.
- Any claims must be submitted within 48 hours of your confirmed booking.
- The lead passenger of the booking must make the price match claim.
- Any price match request must be from an ABTA or ATOL registered business and must include any applicable handling charges, booking or credit card fees.
- Any price match request price match must be available and cannot include in the price any money off coupons, discounts or offers.
- Any price match must be priced in UK pounds
British Airways and their codeshare partner airlines have now changed its ticketing date rules for all new bookings made on or after 24th April 2019.
Fare types will either be called ‘deferred’ or ‘semi deferred’. All Semi Deferred fares will require the regular deposit plus the price of the balance of the airfare to be paid at the time of booking. The remaining balance for non-air part of the holiday on the booking will be paid as per our usual guidelines.
Deferred fares will require the regular deposit, but the balance due date will need to be paid 16 weeks before departure. At the time of booking, please ask your sales advisor when the balance is due to be paid.
Whether travelling within the UK or overseas, there are associated risks that you should be aware of. Consequently, we strongly recommend that you check the Government’s Foreign and Commonwealth website both before you book and before you travel for the latest advice.
Our written official confirmation forms the basis of our contract with you. To ensure that there has been no misunderstandings it is essential that you check all of your travel documentation as soon as you receive them to ensure that any travel dates, airline, accommodation, addresses and other items purchased match exactly what you require and that there are no items missing. Should this not be the case you must contact your cruise expert immediately and no later than 24 hours after receipt to inform us so that we can make the necessary amendments, or we cannot be held responsible for any consequential costs to make further changes.
While we make every effort to make sure all our prices are accurate errors may sometimes occur. Prices can change at any time and are subject to availability at the time of booking.
It is your responsibility to ensure that your documents are in order when travelling overseas. Many countries now require travellers arrange and pay for visa’s to enable entry and may also require your passport to be valid for a certain period of time. For up to date information and more information on entry requirements please visit https://www.gov.uk/foreign-travel-advice
Travellers who are more than 26 weeks pregnant on the date of their return flight should check with their doctor as to the advisability of flying, the airline carrier as to their eligibility to fly and their travel insurance provider to ensure that the policy is valid.
With the increase in pre-flight security screening you are advised to be at the check-in desk at least 3 hours before the scheduled departure time. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time. Please also allow sufficient time to get from the check-in desk to your departure gate at least 30 minutes before your departure time.
We strongly advise customers to use the online check in facility provided through the airline’s website at the first available opportunity, which is usually 24 hours before the flight departure time. This should ensure that the airline contacts you in the event of any significant change of departure information and would also be of benefit should you get unexpectedly delayed when travelling to the airport.
Name changes (including minor spelling) are not permitted by the airlines and will usually incur a cancellation penalty.
Where an airline accepts in flight requests for items such as reserved seats and dietary meal needs, if required these should be made by you with us at the time of booking and will be passed through to the airline to action. For operational reasons including the change of aircraft type these requests can never be guaranteed and are still subject to change even after confirmation by the airline. Airlines will always try and seat members of the same party together but this cannot be guaranteed.
As unavoidable changes to scheduled flight times can occur, we recommend that you reconfirm every flight with the relevant airline directly or via the website 24 hours prior to departure. If your itinerary consists of several different flights and you either miss or do not intend to use any one of them, you must contact the airline in advance. Not using them in the correct sequence will result in the balance of the itinerary being cancelled and no refund will be available.
To help ensure that our customers get the best prices over a large range of popular departure dates to the USA, we pre-book a number of flight seats on a group basis. The key benefits to customers are:
- Lower prices flight seats
- The opportunity to book popular departure dates that are often sold out
- Keeps prices low particularly during school holidays
Unless otherwise stated, all of the bookings we confirm to Orlando in Florida will be part of one of our ad-hoc groups.
Please note that as part of our commercial terms with our airline suppliers, the tickets for every customers travelling in the group can only be issued at them same time once we have passed all of the customer name to the airline approximately 21 days before departure.
Consequently customers wishing to take advantage of our Group Seats should be aware that we cannot issue tickets prior to 21 days before departure and therefore special flight seat requests will not be able before ticket issue.
Free luggage on international flights is more generous than for flights taken domestically within a destination. Many airlines now charge extra for checked luggage and this must be paid locally. For full details of the luggage allowance for any airline please visit the applicable airline websites and search “luggage allowance”.
These times vary, but generally you will be expected to check-out between 10am and noon and check in no earlier than 3pm. You may be able to request a ‘late check-out’ with the hotel front desk on the day of departure but some hotels make a charge for this, which must be paid locally.
An increasing number of U.S. hotels are now introducing ‘resort fees’ to cover items such as newspaper delivery, in-room safe, the use of a gym etc. They are usually between $15 and $30 per room per day and must be paid locally unless we have stipulated on your confirmation that they are included in the price quoted. Unless you state otherwise at check in, hotels assume that all guests will be happy with the resort fees and will automatically add it to your reservation. Please discuss this with hotel staff at check-in to ensure that there are no unwanted additional charges on your bill when checking-out. Your hotel is also likely to make a daily charge for both valet and self parking and this will be payable locally.
Accommodation, car rental companies, cruise lines and other suppliers will normally require you to provide them with a credit or debit card when you check in. This enables you to charge items such as rooms service, phone calls, restaurant meals etc to your bill when you check out. It is also standard procedure for those travel suppliers to obtain a pre-approved credit limit authority for a reasonable amount depending on your length of stay and standard of hotel. This pre-authorisation will debit the card provided, but may reduce the available spending limit on your card. Consequently we suggest that you may wish to consider contacting your card provider to arrange a temporary credit increase before leaving the UK.
Every effort has been made to ensure the accuracy of description, information and prices. However it is possible that an advertised facility may be withdrawn or changed: whenever practical, we will advise of such changes. Your reservation will always be subject to the terms stated on our printed confirmation and should this conflict with any verbal information received, the printed confirmation takes precedent. All pictures shown represent the standard of travel products provided, but we reserve the right to provide similar products to the same or better standard depending on availability. The hotel reviews in this website are subjective and all reasonable effort has been made whilst preparing material, however no warranty is given that the information displayed is complete or accurate. Travelplanners does not assume and hereby disclaim all liability to any person for any loss or damage caused by errors or omissions in the information displayed, whether they result from negligence, accident or any other cause.
Driving overseas is both easy and convenient, however it is vital that you, your passengers and vehicle are adequately insured. You will need a full national driver’s license photo I.D and be a minimum of 21 years of age before being allowed to rent a car and a surcharge for drivers under the age of 25 will need to be paid payable locally. The main driver will be required to show a credit card (not a bank debit card) that matches the drivers name before the car can be rented. Any proposed additional drivers also need to be declared before the car rental collection and their driving licences will also need to be shown.
We strongly recommend that you visit https://www.gov.uk/view-driving-licence to obtain a code so that Rental companies can access your licence. To access this code you will need to provide your driving licence number, your national insurance number and the postcode on your driving licence. As this code is only valid for 72 hours, we recommend that you take the details required for this code, and obtain the code prior to your car hire within 3 days prior to collection. For more information, please contact us on 0844 576 6199
You should also be aware that there are likely to be local taxes to pay in addition to any pre-payment made in the UK. However it is now possible to save money by pre-paying almost everything when you book with us and we strongly recommend you purchase at the all inclusive rate before you go. Full terms and conditions of rental are available on your car rental’s website and please check your rental agreement carefully and ensure that you query anything you are not sure about with the rental agent before signing the agreement. To avoid any additional rental charges please return the car by the specified time and date, allowing plenty of time to get to your flight check in desk at least two hours before departure.
Any fees and charges quoted as payable locally while overseas are exclusive of the applicable local city and state taxes (which are subject to change without notice) and must be paid in addition to the charges that we quote.
Should you have any problems whilst you are away, your first action should be to take up the matter with the on site or local office. If the problem is not solved immediately you must ensure that you contact us straight away on our Freephone provided on your ticket wallet and documentation. This gives us the opportunity to resolve any problem promptly. Our duty office at all other times who will provide the appropriate telephone number of our local office and alert our Duty Manager.
If you are going to take part in potentially hazardous activities such as skiing, canoeing and diving (sky or sea), follow all the relevant safety guidance and check that your medical insurance covers you fully in the event of an accident.
Do not swim when warning flags show, take care at all times and never dive into water without checking that it’s deep enough. An adult who can swim well should always supervise children. Young children should never be left unattended near any stretch of water – not even a paddling pool.
Cleanliness and health is generally of a high standard throughout the USA and Canada, however at certain times of the year, particularly in humid climates it is likely that you will see certain harmless insects inside your living accommodation. In these circumstances we recommend that you keep door and windows closed, but if you feel further action is required please contact us immediately on our 24 hour Customer Care line and we will arrange for our onsite representative to resolve the matter.
Before confirming your booking with Tailor Made Cruise Holidays some customers may have made an earlier reservation with the same airline on the same flight with another company. Should that occur we will not be aware of the earlier reservation and the airline reserves to right to automatically cancel any duplicate reservation including confirmed bookings with Tailor Made Cruise Holidays. If for any we were unable to re-book your reservation in these circumstances, we will refund any payment received for the flight portion before ticket issue, but the balance for any non flight elements would be non-refundable and we would not be liable for any additional costs. Please ensure that any reservations made are cancelled prior to booking with Tailor Made Cruise Holidays.
For advanced registrations we guarantee all prices (excluding taxes) providing the correct airline fare class or accommodation room type requested becomes available. It may be necessary to fly on an alternative airline or stay in different accommodation of the same class or higher.