Flexible Booking Policy

As the situation with the CORONAVIRUS (COVID-19) is continually developing please see below our updates regarding new and existing bookings.  We will continue to update this as the situation develops in the days and weeks going forward.

Date issue: 18/03/20
Applicable to: Existing Bookings/New Bookings
Valid from: 17/03/20
Valid to: 31/10/2021 (subject to amendment) 

Existing Bookings 

  • Customers can request to re-book to any available date, our dedicated Sales Team can discuss all of your options with you.
  • Amendment fees will be waived
  • Any monies paid will be transferred to new bookings
  • Where a balance has not yet been paid, it will be due 12 weeks before the new departure date (unless a cruise is also booked when the balance will be due 15 weeks before)
  • If you are unable to re-book and want to apply for a refund, please email the details through to our refunds team on refunds@tailormadecruiseholidays.co.uk with the booking number and date of travel in the subject line and we will get back to you to discuss your options
  • With the exception of this flexible Booking Policy  the rest of our standard terms and conditions  apply
  • Call 0800 810 8060 if you would like to make any amendments or discuss your holiday with one of our team

New Bookings

  • Customers making new bookings that only require a deposit at this stage may subsequently re-book to any new date (as often as they wish) within one year of their current or future departure date
  • Amendment fees will be waived
  • Any monies paid will be transferred to the new booking
  • No further deposit for the new booking will be required
  • The new balance will be due 12 weeks before the new departure date (unless a cruise is also booked)
  • We will advise at the time of a new booking if it contains any element that cannot be transferred to a new future date e.g. airline tickets that require immediate issue or certain cruise lines

Useful websites relating to the Coronavirus:

UK Government: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

USA Government: https://www.dhs.gov/news/2020/02/02/dhs-issues-supplemental-instructions-inbound-flights-individuals-who-have-been-china

ABTA: https://www.abta.com/news/fco-change-advice-china

Virgin Atlantic: https://flywith.virginatlantic.com/gb/en/news.html 

British Airways: https://www.britishairways.com/travel/flightops/public/en_gb?p_faqid=7982

Royal Caribbean Cruise Line: https://www.royalcaribbean.com/gbr/en/cruise-ships/itinerary-updates 

Norwegian Cruise Line: https://www.ncl.com/uk/en/travel-alert/coronavirus

Get a quote